Ten Resolutions Every Hotel Manager Should Have for 2014
We can almost hear a collective digital sigh from the other end of our screen. We can almost hear you saying: “Another resolutions list? You’ve got to be kidding me.” But if there’s one...
Hospitality and Review Tools Blog
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Can Seasonal Employees Still Deliver Great Customer Service? By Steve DiGioia
Recently I was asked to teach a customer service training class for the new hires of a ski resort. The seasonal resort just completed their job fair and had their newest set of fresh-faced...
Something different. The Perfect Cup, Chai. But NEVER say Chai Tea…
Lets think outside the box. Do something different. Instead of talking about how we can improve customer service or online reviews. Lets make Chai. Please enjoy and share this delicious recipe. By-the-way, Chai means...
Top 17 Questions Staff Must Ask at Check-in
If you want to beat the competition online, then your staff needs to be trained very well when guests come into your hotel. Offering top-notch service is what drives great online guest reviews. Not...
WHAT IS SOCIAL PROOF – AND WHY IS IT IMPORTANT FOR YOUR HOTEL? by Katie Wagner
The dictionary defines social proof as “A psychological phenomenon where people assume the actions of others reflect correct behavior.”It’s human nature that when we enter a new situation, we look to those around us...
Add a Digital TripAdvisor Sticker to Book More Rooms
75% of TripAdvisor members surveyed say they are more likely to patronize a business with a TripAdvisor endorsement on display* tripadvisor window sticker tripadvisor digital badge Registered your business on TripAdvisor? You’ve probably received...
Video: Getting More Hotel Reviews: SmartGuests.com
We can help your hotel improve its online presence and customer service. Design Online Here Subscribe for a Free Candy Wrapper PDF Template
Pet Travel Tips, Hotels…
You want to get from here to there as safely and comfortably as you can with your pet. It’s not such an easy proposition. But that’s why we’re here–to make your journey as rewarding...
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How to Install Google Analytics Tracking Code on Your Hotel Website [Quick Tip]
It’s no secret we love data, especially when that data is actionable and allows us to be better marketers, web developers, and content creators. Enter: marketing analytics! Luckily, there are a host of marketing...
Drive Hotel Guests to Your Social Media With QR Codes
If you’ve put most of your marketing efforts in digital media but ignored direct mail, you’re skipping a method of gaining exposure for your business that’s still effective. Postcards have a 2.47 percent household...
14 Ways to Get Free Traffic to Your Hotel Website
So you’ve got a sparkling, brand-new website. Great! Now how are you going to get traffic to it? After all, what good is a website if no one sees it? If you want traffic...
5 Best Ways to Deal With An Upset Hotel Guest by Steve DiGioia
Regardless of your business there will be the inevitable situation where a customer is dissatisfied with your product or service. It is a situation we never want to deal with but know we must. ...
How to Get More Yelp Reviews Without Bribing Customers
When it comes to local internet marketing and reputation management, perhaps no website is more important to companies than Yelp. In the unlikely event that you don’t know what it is, Yelp is a site...
Know how a hotel’s social media reputation impacts pricing
Ever wondered how your hotel’s online reputation is going to positively or negatively impact your hotel pricing? Ever wondered what is the return on investment for maintaining an excellent brand reputation in social media? Now,...
8 Little Tricks to Make Your Emails More Clickable by Niti Shah
Good inbound marketing means sending emails to people who actually want to hear from you. But oftentimes, your emails still end up getting lost in the inbox clutter — or worse, in the spam folder. And then, when someone...
FREE TOOL: Is Your Hotel Posting to Multiple Social Media Sites?
1 WORD, BUFFER. The Buffer App is the perfect tool to blast your post or status update across multiple social media platforms at once. This tool allows you to schedule posts for later in the...
How to Build Highly Engaged Employees
Do you want staff who make a positive contribution to your business? Who make clients and guests want to come back? Who find new clients and make more sales and profits? Of course you...