Testimonials

Sleep Inn - Ormond Beach 

I wanted to personally send you a note to thank you for everything you have done for us.  Since the implementation of your SmartGuests program our hotel has drastically improved on our guest experience scores.  The materials and training you provided was very thorough, easy to implement, and easy for the employees to understand.  Now my employees take great pride and believe in their product and facility. I can’t begin thank you enough.


​If you want real marketing that works and effective implementation – where you know you will get the results- use SmartGuests. When a lot is riding on customer feedback as we do today in the hotel industry you have to be sure that the outcomes will be positive and I can’t thank Rupesh enough for assisting the Sleep Inn Ormond Beach in getting where we are today.”

Chris Fagan
General Manager

I came in contact with Smart Guests through one of Choice Hotel’s Brand Performance Consultants. The BPC shared an idea from another hotel implementing the Car Fresh Packs and how that hotel saw an improvement in ratings on TripAdvisor. Soon after ordering and implementing that same idea at my property, we jumped more than 10 spots on TripAdvisor resulting in increased bookings for the hotel.

Arpan 'AP' Patel, CHA
Director of Sales
Quality Inn
Pensacola, FL

I can't speak enough about the service and products at Smartguest.com. I am currently using both the car freshener and the “We Care” cards. The “We Care” cards give us the opportunity to capture a quick final “voice of the guest” at check-out. This simple interaction provides the time to thank our guests for their kind comments, invite them to return on their next stay, have safe travels etc but yet also to have open discussions with guests on any issues that are presented. As we all know, we don't want anyone leaving angry. The car fresheners speak for themselves. What guest expects to receive a keepsake from at checkout. For the hotel it provides a reminder to the guest of where they stayed, the information readily available to re-book and also an invitation to write a review on Tripadvisor and what car couldn't use a little freshening up. Endless possibilities. I highly recommend this company and it's products.

Raoul Gadbois
General Manager
Super 8
Ormond Beach, FL

Thank you again our card are working really good and as you could see the results started to show in tripadvisor. We will continue to use the cards in order to maintain our scores high.

Migdalia Rivera
General Manager
La Quinta Inn
I-Drive North, Orlando, F

The business cards look great, and the employees love them. I will be ordering more in the future and referring your company as well.

Ken Jenkins,
General Manager
Clarion Grand Boutique Hotel
New Orleans, LA