Rupesh Patel
Rupesh Patel, hotelier and founder at SmartGuests.com, a U.S.-based Hospitality and Review Tools company that helps hotels increase revenues and occupancy, by boosting their online reviews and reputation. His proven system has not only improved his own hotels, but have helped hundreds of other hotels (large and small) get an advantage over their competition. He regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry sites, social media and blogs.
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What to Do When Guests Threaten Your Hotel with a Bad Review?
by Rupesh Patel · Published September 14, 2014 · Last modified October 22, 2014
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12 Ways to Surprise and Delight Your Guests
by Rupesh Patel · Published August 25, 2016 · Last modified March 13, 2020
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How to WIN BIG by Responding to Online Guest Reviews
by Rupesh Patel · Published March 11, 2015

