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Hotels & Hospitality Customer Service, Operations, Sales & Marketing

Top 17 Questions Staff Must Ask at Check-in

Excellent Service -Top 17 Questions PDF

Excellent Service -Top 17 Questions PDF

If you want to beat the competition online, then your staff needs to be trained very well when guests come into your hotel. Offering top-notch service is what drives great online guest reviews. Not to mention, increases the bottom line.
Here are the 17 Questions your staff Must ask at check-in to create a bond with your hotel guests.

Click here to view or download file:
Top 17 Questions Staff Must Ask at Check-in -PDF

 

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Rupesh Patel

Rupesh Patel, hotelier and founder at SmartGuests.com, a U.S.-based Hospitality and Review Tools company that helps hotels increase revenues and occupancy, by boosting their online reviews and reputation. His proven system has not only improved his own hotels, but have helped hundreds of other hotels (large and small) get an advantage over their competition. He regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry sites, social media and blogs.

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