Rupesh Patel, hotelier and founder at SmartGuests.com, a U.S.-based Hospitality and Review Tools company that helps hotels increase revenues and occupancy, by boosting their online reviews and reputation. His proven system has not only improved his own hotels, but have helped hundreds of other hotels (large and small) get an advantage over their competition. He regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry sites, social media and blogs.
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Top 17 Questions Staff Must Ask at Check-in
by Rupesh Patel · Published December 6, 2013 · Last modified November 6, 2017
Value is in the Eyes of the Customer
by Rupesh Patel · Published November 16, 2013
5 Hospitality Customer Service Habits – Warm & Welcoming
by Rupesh Patel · Published August 31, 2016 · Last modified May 18, 2020