CHECKLIST: What to do When Your Hotel Manager Suddenly Quits
Yes, it happened to me. My hotel manager suddenly quit! I wrote this article for both hotel owners and managers. You’ll discover what to do if you or a friend is ever stuck in...
Category: General
10 Things To Do When Your Hotel is Slow by Rupesh Patel
Must-do’s when your hotel is dead Imagine your hotel completely full, all year long (awesome and scary at the same time!). 100% occupancy would be nice, but in reality, more than 95% of hotels have...
Why You Must Ask Hotel Guests This at Check-Out
MUST-DO: Asking the right questions can dramatically improve your hotel (or any business) – Quick Read! I use these exact strategies at my hotels and as a hotel consultant, with hundreds of clients. It...
How LinkedIn Can Improve Your Hotel Career (10 Ways)
10 Essential Reasons How Hotel People Can Benefit from LinkedIn. Already have a LinkedIn account? Congratulations, you’re way ahead of the rest! – but keep reading. LinkedIn can be a valuable part of your...
25 Reasons Why Hospitality People Are So Resilient
Hospitality People this article is dedicated to you! Have you ever worked a double or triple shift, while dealing with no electricity, no running water, no warm food and limited staff? In the recent...
15 Successful Habits of an Awesome General Manager
Do you know an Awesome General Manager? Are you? (Updated- April 24, 2017: Over 68,437 business professionals have read this article – Thank you! Please share it with someone you believe will appreciate these...
5 Hospitality Customer Service Habits – Warm & Welcoming
5 Hospitality Customer Service Habits – Warm & Welcoming In this article, I share five ways you and your hospitality team can offer more memorable welcomes, that your guests will love (and what to...
12 Ways to Surprise and Delight Your Guests
Can you remember the last time a business surprised you? I can. In this article I share what you and your business can do to turn customers into raving fans and guests. Once every...
How to Pass Your Next QA Inspection!
Learn how to pass your hotel’s quality assurance inspection How did your hotel’s last Quality Assurance (QA) inspection go? Did you pass with an awesome score? Or could it have been better? In this article,...
The Winning Recipe to Get More Guest Reviews
Are guests only writing bad reviews about your hotel? Would you love to just get more good ones? I coach hoteliers and businesses on a weekly basis. Helping them find solutions to their social...
2 Important Things Your GM Never Told You
Today, I share 2 important things most hotel general managers never get a chance to share with their employees and how it could affect your job and ultimately, the success of the hotel. These things you don’t yet...
How to Find Employees for Your Hotel
What would you say is the number one challenge in the hospitality industry? (I would love to hear your answer in the comment box below). If you’re like most of the hotel professionals I consult with...
We Forget to Say Thanks
In the hospitality business, every day is different. One minute you might be piled high with reports, the next minute you find yourself inspecting rooms. Do you sometimes feel like things are moving at a...
No Hotel Reviews? How Not to Get Frustrated.
We all know that our online reputation is one of the most important assets to our hotel’s success. We also understand that the quality and quantity of these reviews play an essential role. Sometimes we...
The Power of Personalization
I’m pretty sure you’ve been surprised with a birthday cake or a special gift with your name on it. Or perhaps your best friend sent you a hand-written card with concert tickets enclosed (this...
Things You Need To Do After a Hotel Renovation
Things You Need To Do After a Hotel Renovation Don’t make the mistakes many hotels make after a renovation. You just spent tons money improving, upgrading, your hotel rooms, amenities or maybe even a...
How to WIN BIG by Responding to Online Guest Reviews
You’ve worked really really hard to deliver a nice room and great service at your hotel. Your hospitality team has even engaged with guests and convinced them to write reviews about “Your Stay &...
How to Handle Debit Cards at Your Hotel
Ever had a guest complain that your hotel double charged them or depleted their bank account? In this article, I share how to prevent guests from posting a bad review about your hotel due...
10 Traits of a Great Hotel Front Desk Agent
Working the front of house at a hotel is a tough job. I know, I’ve had my share of working desk shifts..(remember doing 3 shifts in a row? – not fun!). Guest service agents...
10 Positive Things that Result from Positive Reviews
With great reviews comes great rewards. Reading positive reviews about our hotels makes me feel like a kid again, opening presents on Christmas morning. Seeing that we really made a difference in our guest’s...