CHECKLIST: What to do When Your Hotel Manager Suddenly Quits
Yes, it happened to me. My hotel manager suddenly quit! I wrote this article for both hotel owners and managers. You’ll discover what to do if you or a friend is ever stuck in...
Category: Operations
10 Things To Do When Your Hotel is Slow by Rupesh Patel
Must-do’s when your hotel is dead Imagine your hotel completely full, all year long (awesome and scary at the same time!). 100% occupancy would be nice, but in reality, more than 95% of hotels have...
Why You Must Ask Hotel Guests This at Check-Out
MUST-DO: Asking the right questions can dramatically improve your hotel (or any business) – Quick Read! I use these exact strategies at my hotels and as a hotel consultant, with hundreds of clients. It...
How LinkedIn Can Improve Your Hotel Career (10 Ways)
10 Essential Reasons How Hotel People Can Benefit from LinkedIn. Already have a LinkedIn account? Congratulations, you’re way ahead of the rest! – but keep reading. LinkedIn can be a valuable part of your...
15 Successful Habits of an Awesome General Manager
Do you know an Awesome General Manager? Are you? (Updated- April 24, 2017: Over 68,437 business professionals have read this article – Thank you! Please share it with someone you believe will appreciate these...
How to Pass Your Next QA Inspection!
Learn how to pass your hotel’s quality assurance inspection How did your hotel’s last Quality Assurance (QA) inspection go? Did you pass with an awesome score? Or could it have been better? In this article,...
2 Important Things Your GM Never Told You
Today, I share 2 important things most hotel general managers never get a chance to share with their employees and how it could affect your job and ultimately, the success of the hotel. These things you don’t yet...
How to Find Employees for Your Hotel
What would you say is the number one challenge in the hospitality industry? (I would love to hear your answer in the comment box below). If you’re like most of the hotel professionals I consult with...
We Forget to Say Thanks
In the hospitality business, every day is different. One minute you might be piled high with reports, the next minute you find yourself inspecting rooms. Do you sometimes feel like things are moving at a...
No Hotel Reviews? How Not to Get Frustrated.
We all know that our online reputation is one of the most important assets to our hotel’s success. We also understand that the quality and quantity of these reviews play an essential role. Sometimes we...
The Power of Personalization
I’m pretty sure you’ve been surprised with a birthday cake or a special gift with your name on it. Or perhaps your best friend sent you a hand-written card with concert tickets enclosed (this...
How to Handle Debit Cards at Your Hotel
Ever had a guest complain that your hotel double charged them or depleted their bank account? In this article, I share how to prevent guests from posting a bad review about your hotel due...
10 Traits of a Great Hotel Front Desk Agent
Working the front of house at a hotel is a tough job. I know, I’ve had my share of working desk shifts..(remember doing 3 shifts in a row? – not fun!). Guest service agents...
How Google Alerts Can Help Your Business
Ever get caught off guard with a bad review or not-so-pleasant online comment about your business? Wish you could get notified right away? In this article I show you how you can use Google’s...
5 Scary Things That Can Ruin Your Hotel
Is Your Hotel Scaring Guests Away? Can dirty sheets, sad front desk clerks, filthy carpets and a bad online reputation frighten guests? Learn the 5 Scary Things That Can Ruin Your Hotel by SmartGuests. Different...
5 Hospitality Phrases Guests Remember Most
What are the words and phrases our hotel guests remember most? Is it “Welcome to our Hotel, Mr. Smith” or “What brings you to the area’? Learn the top 5 hospitality phrases you can say...
50 Free Tools Every Hotel Should Have
Oh Yeah, you’re not seeing a typographical error. The title of this post does indeed say 50 free tools. You can’t believe it, can you? Actually, there are more free tools out there that...
15 Reasons Why Your Hotel Needs a Virtual Assistant (Extremely Affordable)
As hoteliers and hotel managers, we are busier today more than ever. Between managing the day-to-day operations, trying to find additional revenue source ensuring that the hotel remains profitable and constantly monitoring what the...
How to Boost Staff-to-Guests Engagement at Your Hotel
Staff-to-Guests Engagement. Can You Spot Bad Service? In an era wherein almost most hotels offer the same rooms, the same amenities, the same rates and even the same food and dining menu, a key...
Inexpensive Ways to Deliver Personalized Experiences to Your Hotel Guests
Know thy customers – this is a mantra every hotel owners and managers need to imbibe in today’s ultra-competitive hospitality business. In an industry wherein almost everyone offers the same thing, personalization is key in generating repeat...