Why Your Guests Are Not Writing Reviews (solutions included)
Why Your Guests Are Not Writing Reviews Remember when you were 6 years old and had to take medicine to fight off that nasty cold? What did you do, run away from mom? I...
Category: General
How To Manage Hotel Reviews Like A Pro
Top online travel agency Hotels,com listed “Checking Guest Reviews” as one of the Top 10 travel trends for 2015. In our opinion, it’s not only a trend, it’s here to stay. With the increasing...
How Google Alerts Can Help Your Business
Ever get caught off guard with a bad review or not-so-pleasant online comment about your business? Wish you could get notified right away? In this article I show you how you can use Google’s...
How a Banana Made My Hotel Stay Amazing!
How Creativity Can Build Social Engagement. What is your business doing to stand out? How are you making guests smile? I recently had an amazing stay at the Hampton Inn in Bradenton, Florida. I’ve stayed at many hotels that...
10-Day Hotel Social Media Marketing Road Map
If your hotel is brand new to social media or you just need tips, this is the article for you. Learn how to easily get started on marketing your hotel through these key social channels. Take...
5 Scary Things That Can Ruin Your Hotel
Is Your Hotel Scaring Guests Away? Can dirty sheets, sad front desk clerks, filthy carpets and a bad online reputation frighten guests? Learn the 5 Scary Things That Can Ruin Your Hotel by SmartGuests. Different...
How to Create Free QR Codes for Your Hotel Marketing
I’ve had numerous people ask me about how to create a qr code for their hotel marketing. So today I want to show you how to quickly and easily create a qr code that...
5 Hospitality Phrases Guests Remember Most
What are the words and phrases our hotel guests remember most? Is it “Welcome to our Hotel, Mr. Smith” or “What brings you to the area’? Learn the top 5 hospitality phrases you can say...
What to Do When Guests Threaten Your Hotel with a Bad Review?
Every hotel professional knows that online reviews such as those published on TripAdvisor can make or break a hotel. Recently, it has become evident that it’s not only us in the hotel industry who know...
Free Guide: Get 35 Best Ways to Respond to Guest Reviews
Do you read customer reviews before buying a product or booking that dream vacation? Do your customers look at ratings? Learn how to reply to reviews. I sure do. Just last week I was...
Donuts Make People Smile – Free PDF Template – Housekeeping Week
Oh Yeah! Donuts Make People Smile! – HAPPY HOUSEKEEPING WEEK! Download this Free PDF Template Related: Housekeeping Week: 25 Ideas to Recognize Your Team
Celebrate Housekeeping Week
Celebrate Housekeeping Week with our beautiful and engaging Housekeeping Squares. Show them you care. #housekeepingweek – September 7-13, 2014 to September 14-20, 2014 Buy exclusively at https://smartguests.com/housekeeping-cards-square
Hotel Reviews: 4 Tools to Help Get More
Are you struggling to get positive reviews? Is your hotel only getting a few a month? Do you have a reputation management strategy in place? Does your hotel have an incentive program for the...
Top 5 Reasons Why ALL Hospitality People Need Business Cards
Making the Business Case for Business Cards: Five Reasons Why All Hotel Employees Need Business Cards Remember receiving your first set of business cards? Remember feeling so proud and excited that you handed one out to all...
20 Ways To Optimize Your Hotel Website
Learn how to quickly increase site visits, keeping visitors engaged and convert lookers into bookers. If you do the right things, your website can be your hotel’s best marketing and sales representative – it...
3 Ways You Can Use Online Testimonials
Use Online Testimonials for Your Hotel’s Other Marketing Materials You’ve worked so hard to deliver an exceptional hotel experience to your guests. You spent a great deal of time training your hotel staff on...
10 Best E-commerce Practices for Hotels
How to Convert Lookers into Bookers With 57% of all hotel bookings made online and 97% of all travelers searching for a place to stay using the Internet, the importance for hotels to adapt...
50 Free Tools Every Hotel Should Have
Oh Yeah, you’re not seeing a typographical error. The title of this post does indeed say 50 free tools. You can’t believe it, can you? Actually, there are more free tools out there that...
20 Social Media Contest Ideas to Promote Your Hotel
Getting people to like and engage on our fan page always seems to be difficult. Especially after Facebook’s recent change of their algorithms, resulting in lower reach and pay to play business model. So...
A Hotelier’s Guide To Using Yelp
A Hotelier’s Guide To Using Yelp for Marketing Most managers I come in contact with are always perplexed when I ask them, “How are your reviews on Yelp?”. They simply don’t know or have never...