Hotels & Hospitality Customer Service, Operations, Sales & Marketing
TripAdvisor.com is arguably the leading travel review site by leaps and bounds. With more than 150 million reviews and opinions and 100 new contributions posted every minute, the reach and influence of TripAdvisor on...
Image credit: Hotel Proxy Conversion is the process of turning your site visitors or leads to actual paying guests. In the realm of online marketing, the first step is to capture web traffic, direct...
Take Advantage of Bite-Size Videos to Promote Your Hotel. Drive More Bookings with Videos Using videos is a great way to drive more bookings, diversify your content marketing and an effective way to engage potential...
As hoteliers and hotel managers, we are busier today more than ever. Between managing the day-to-day operations, trying to find additional revenue source ensuring that the hotel remains profitable and constantly monitoring what the...
How Your Hotel Can Leverage Pinterest (Top 35 List of Boards at bottom) What is Pinterest? Pinterest is a visual discovery tool that people use to collect ideas for their different projects and interests. People...
Multiple Business Listings for Business The money is in the list – in email marketing, this is a mantra everyone follows. In marketing your hotel, this mantra is also applicable given a small tweak:...
Why Your Hotel Should Have a Google 360 Tour Marketing mavens are saying “Content is King“. This is particular important for the hotel industry. If you manage a hotel, you can greatly benefit from having a Google...
Know thy customers – this is a mantra every hotel owners and managers need to imbibe in today’s ultra-competitive hospitality business. In an industry wherein almost everyone offers the same thing, personalization is key in generating repeat...
A Sweet Hello and a Sweet-Scented Goodbye Elevate Your Hotel’s Guest Experience with Our Custom Candy Wrapper and Care Fresheners YES, everyone loves chocolate! Now, unless you’re running a luxury hotel, there’s really nothing...
A picture is worth a thousand words — this old adage is one of the longest enduring principles that have guided marketers and advertisers then and now. For hotels, with the rise of social...
The Money is in the List: Claim Your Hotel’s Listing on these Sites Two out of three people use listing sites to find hotels, which implies that if your hotel is not listed, you’re...
Capturing feedback before customers leave your business should be a priority. Learn how to stop guests from leaving unhappy and posting negative reviews. One bad review — in this day and age when word-of-mouth...
Is Your Hotel Part of the Online Conversation? Who reads reviews anyway? This was the prevailing nonchalant attitude among hotel owners until the Internet changed everything. Before, reviews were published on newspapers, written by...
We can almost hear a collective digital sigh from the other end of our screen. We can almost hear you saying: “Another resolutions list? You’ve got to be kidding me.” But if there’s one...
Lets think outside the box. Do something different. Instead of talking about how we can improve customer service or online reviews. Lets make Chai. Please enjoy and share this delicious recipe. By-the-way, Chai means...
You want to get from here to there as safely and comfortably as you can with your pet. It’s not such an easy proposition. But that’s why we’re here–to make your journey as rewarding...
