Hotels & Hospitality Customer Service, Operations, Sales & Marketing
5 Hospitality Customer Service Habits – Warm & Welcoming In this article, I share five ways you and your hospitality team can offer more memorable welcomes, that your guests will love (and what to...
Are guests only writing bad reviews about your hotel? Would you love to just get more good ones? I coach hoteliers and businesses on a weekly basis. Helping them find solutions to their social...
What would you say is the number one challenge in the hospitality industry? (I would love to hear your answer in the comment box below). If you’re like most of the hotel professionals I consult with...
We all know that our online reputation is one of the most important assets to our hotel’s success. We also understand that the quality and quantity of these reviews play an essential role. Sometimes we...
I’m pretty sure you’ve been surprised with a birthday cake or a special gift with your name on it. Or perhaps your best friend sent you a hand-written card with concert tickets enclosed (this...
Working the front of house at a hotel is a tough job. I know, I’ve had my share of working desk shifts..(remember doing 3 shifts in a row? – not fun!). Guest service agents...
With great reviews comes great rewards. Reading positive reviews about our hotels makes me feel like a kid again, opening presents on Christmas morning. Seeing that we really made a difference in our guest’s...
Why Your Guests Are Not Writing Reviews Remember when you were 6 years old and had to take medicine to fight off that nasty cold? What did you do, run away from mom? I...
Top online travel agency Hotels,com listed “Checking Guest Reviews” as one of the Top 10 travel trends for 2015. In our opinion, it’s not only a trend, it’s here to stay. With the increasing...
Ever get caught off guard with a bad review or not-so-pleasant online comment about your business? Wish you could get notified right away? In this article I show you how you can use Google’s...
Is Your Hotel Scaring Guests Away? Can dirty sheets, sad front desk clerks, filthy carpets and a bad online reputation frighten guests? Learn the 5 Scary Things That Can Ruin Your Hotel by SmartGuests. Different...
I’ve had numerous people ask me about how to create a qr code for their hotel marketing. So today I want to show you how to quickly and easily create a qr code that...
What are the words and phrases our hotel guests remember most? Is it “Welcome to our Hotel, Mr. Smith” or “What brings you to the area’? Learn the top 5 hospitality phrases you can say...
Every hotel professional knows that online reviews such as those published on TripAdvisor can make or break a hotel. Recently, it has become evident that it’s not only us in the hotel industry who know...
Do you read customer reviews before buying a product or booking that dream vacation? Do your customers look at ratings? Learn how to reply to reviews. I sure do. Just last week I was...
Are you struggling to get positive reviews? Is your hotel only getting a few a month? Do you have a reputation management strategy in place? Does your hotel have an incentive program for the...
Making the Business Case for Business Cards: Five Reasons Why All Hotel Employees Need Business Cards Remember receiving your first set of business cards? Remember feeling so proud and excited that you handed one out to all...
Learn how to quickly increase site visits, keeping visitors engaged and convert lookers into bookers. If you do the right things, your website can be your hotel’s best marketing and sales representative – it...
Use Online Testimonials for Your Hotel’s Other Marketing Materials You’ve worked so hard to deliver an exceptional hotel experience to your guests. You spent a great deal of time training your hotel staff on...
How to Convert Lookers into Bookers With 57% of all hotel bookings made online and 97% of all travelers searching for a place to stay using the Internet, the importance for hotels to adapt...