Hotels & Hospitality Customer Service, Operations, Sales & Marketing
10 Essential Reasons How Hotel People Can Benefit from LinkedIn. Already have a LinkedIn account? Congratulations, you’re way ahead of the rest! – but keep reading. LinkedIn can be a valuable part of your...
I’m pretty sure you’ve been surprised with a birthday cake or a special gift with your name on it. Or perhaps your best friend sent you a hand-written card with concert tickets enclosed (this...
Ever had a guest complain that your hotel double charged them or depleted their bank account? In this article, I share how to prevent guests from posting a bad review about your hotel due...
With great reviews comes great rewards. Reading positive reviews about our hotels makes me feel like a kid again, opening presents on Christmas morning. Seeing that we really made a difference in our guest’s...
Top online travel agency Hotels,com listed “Checking Guest Reviews” as one of the Top 10 travel trends for 2015. In our opinion, it’s not only a trend, it’s here to stay. With the increasing...
How Creativity Can Build Social Engagement. What is your business doing to stand out? How are you making guests smile? I recently had an amazing stay at the Hampton Inn in Bradenton, Florida. I’ve stayed at many hotels that...
If your hotel is brand new to social media or you just need tips, this is the article for you. Learn how to easily get started on marketing your hotel through these key social channels. Take...
Is Your Hotel Scaring Guests Away? Can dirty sheets, sad front desk clerks, filthy carpets and a bad online reputation frighten guests? Learn the 5 Scary Things That Can Ruin Your Hotel by SmartGuests. Different...
I’ve had numerous people ask me about how to create a qr code for their hotel marketing. So today I want to show you how to quickly and easily create a qr code that...
Do you read customer reviews before buying a product or booking that dream vacation? Do your customers look at ratings? Learn how to reply to reviews. I sure do. Just last week I was...
Oh Yeah! Donuts Make People Smile! – HAPPY HOUSEKEEPING WEEK! Download this Free PDF Template Related: Housekeeping Week: 25 Ideas to Recognize Your Team
Are you struggling to get positive reviews? Is your hotel only getting a few a month? Do you have a reputation management strategy in place? Does your hotel have an incentive program for the...
Making the Business Case for Business Cards: Five Reasons Why All Hotel Employees Need Business Cards Remember receiving your first set of business cards? Remember feeling so proud and excited that you handed one out to all...
Learn how to quickly increase site visits, keeping visitors engaged and convert lookers into bookers. If you do the right things, your website can be your hotel’s best marketing and sales representative – it...
Use Online Testimonials for Your Hotel’s Other Marketing Materials You’ve worked so hard to deliver an exceptional hotel experience to your guests. You spent a great deal of time training your hotel staff on...
How to Convert Lookers into Bookers With 57% of all hotel bookings made online and 97% of all travelers searching for a place to stay using the Internet, the importance for hotels to adapt...
Oh Yeah, you’re not seeing a typographical error. The title of this post does indeed say 50 free tools. You can’t believe it, can you? Actually, there are more free tools out there that...
Getting people to like and engage on our fan page always seems to be difficult. Especially after Facebook’s recent change of their algorithms, resulting in lower reach and pay to play business model. So...
A Hotelier’s Guide To Using Yelp for Marketing Most managers I come in contact with are always perplexed when I ask them, “How are your reviews on Yelp?”. They simply don’t know or have never...
Image credit: Hotel Proxy Conversion is the process of turning your site visitors or leads to actual paying guests. In the realm of online marketing, the first step is to capture web traffic, direct...
