Hotels & Hospitality Customer Service, Operations, Sales & Marketing
Take Advantage of Bite-Size Videos to Promote Your Hotel. Drive More Bookings with Videos Using videos is a great way to drive more bookings, diversify your content marketing and an effective way to engage potential...
As hoteliers and hotel managers, we are busier today more than ever. Between managing the day-to-day operations, trying to find additional revenue source ensuring that the hotel remains profitable and constantly monitoring what the...
How Your Hotel Can Leverage Pinterest (Top 35 List of Boards at bottom) What is Pinterest? Pinterest is a visual discovery tool that people use to collect ideas for their different projects and interests. People...
Multiple Business Listings for Business The money is in the list – in email marketing, this is a mantra everyone follows. In marketing your hotel, this mantra is also applicable given a small tweak:...
Staff-to-Guests Engagement. Can You Spot Bad Service? In an era wherein almost most hotels offer the same rooms, the same amenities, the same rates and even the same food and dining menu, a key...
Why Your Hotel Should Have a Google 360 Tour Marketing mavens are saying “Content is King“. This is particular important for the hotel industry. If you manage a hotel, you can greatly benefit from having a Google...
UPDATED: AUGUST 2014. Facebook no longer allows “Gate” likes. see details here: http://marketingland.com/facebook-kills-like-gate-pages-90-days-comply-95133 Why are guests being redirected to your hotel’s website after logging into the wifi system? You should be building your social presence and...
A Sweet Hello and a Sweet-Scented Goodbye Elevate Your Hotel’s Guest Experience with Our Custom Candy Wrapper and Care Fresheners YES, everyone loves chocolate! Now, unless you’re running a luxury hotel, there’s really nothing...
Does your hotel need social media? The question is not really whether you should be doing social media or not. It’s how well you do it. When do I need to do social media...
Will All Great Housekeepers Please Stand Up? Empower Your Housekeeping Personnel with Our Housekeeping Cards In 2012, textile company Crypton Fabric commissioned the Washington, D.C. based firm Wakefield Research to perform a survey on...
The Money is in the List: Claim Your Hotel’s Listing on these Sites Two out of three people use listing sites to find hotels, which implies that if your hotel is not listed, you’re...
Capturing feedback before customers leave your business should be a priority. Learn how to stop guests from leaving unhappy and posting negative reviews. One bad review — in this day and age when word-of-mouth...
Your Very Own Front Desk Fortune Cookie Jar with FREE Downloadable Design There’s something magical about fortune cookies. We all know that they almost never give us an accurate prediction about our future, but...
Is Your Hotel Part of the Online Conversation? Who reads reviews anyway? This was the prevailing nonchalant attitude among hotel owners until the Internet changed everything. Before, reviews were published on newspapers, written by...
We can almost hear a collective digital sigh from the other end of our screen. We can almost hear you saying: “Another resolutions list? You’ve got to be kidding me.” But if there’s one...
75% of TripAdvisor members surveyed say they are more likely to patronize a business with a TripAdvisor endorsement on display* tripadvisor window sticker tripadvisor digital badge Registered your business on TripAdvisor? You’ve probably received...
If you’ve put most of your marketing efforts in digital media but ignored direct mail, you’re skipping a method of gaining exposure for your business that’s still effective. Postcards have a 2.47 percent household...
So you’ve got a sparkling, brand-new website. Great! Now how are you going to get traffic to it? After all, what good is a website if no one sees it? If you want traffic...
Ever wondered how your hotel’s online reputation is going to positively or negatively impact your hotel pricing? Ever wondered what is the return on investment for maintaining an excellent brand reputation in social media? Now,...
